Privacy Policy

1. Introduction

DataKnits IT Solutions Pvt Ltd ("DataKnits", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dataknits.com or use our No-Code ETL platform services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Contact form submissions (name, work email, company name, message content)
• Demo booking requests and pilot program applications
• Career application submissions
• Account registration data for platform access

2.2 Information Collected Automatically

• Browser type, operating system, and device identifiers
• IP address and approximate geographic location
• Pages visited, time spent, and navigation patterns on our website
• Referring URLs and outbound link clicks

2.3 Platform Usage Data

If you use our ETL platform, we may collect pipeline configuration metadata, execution logs, and connector usage patterns solely for performance optimization and support purposes. We do not access or store your actual business data or the contents of your pipelines.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, schedule demos, and process pilot program applications
• Deliver and improve our ETL platform services
• Send relevant product updates, security advisories, and technical newsletters (with opt-out available)
• Comply with applicable legal obligations, including GDPR, HIPAA (where applicable), and local data protection laws
• Detect, investigate, and prevent fraudulent activity or security threats

4. Legal Basis for Processing (GDPR)

For users located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contractual Necessity: Processing required to deliver our services
• Legitimate Interests: Business communication, security monitoring, and product improvement
• Consent: Marketing communications, cookies (revocable at any time)
• Legal Obligation: Compliance with applicable laws and regulations

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers acting as data processors, including:

• Cloud infrastructure providers (under strict data processing agreements)
• Analytics and product monitoring tools (with data anonymization where possible)
• Email communication platforms (for transactional and marketing emails)

All third-party processors are bound by contractual obligations to protect your data and are prohibited from using it for their own purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact form submissions are retained for 24 months. Platform usage logs are retained for 12 months. You may request deletion at any time by contacting privacy@dataknits.com.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Restrict Processing: Request that we limit how we use your data

To exercise any of these rights, email us at privacy@dataknits.com. We will respond within 30 days.

8. Security Measures

We implement enterprise-grade security controls including TLS encryption in transit, AES-256 encryption at rest, access control via RBAC, and continuous vulnerability scanning. However, no system is 100% immune to risk. We encourage users to protect their account credentials diligently.

9. Contact Information

For privacy-related inquiries, Data Processing Agreement (DPA) requests, or to exercise your data rights:

DataKnits IT Solutions Pvt Ltd
Data Protection Officer
Email: privacy@dataknits.com
Varthur Main Road, Thubrahalli, Bangalore, KA-560066